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Sales Training CourseA 2 day Overcoming Objections Program that explores what happens prior to the buyer making the commitment to purchase and how to use a six step process that supports you in recognising, understanding and overcoming the objections raised in a way that avoids conflict.
This program will help to increase your confidence and finesse in the way objections are handled; reduce conflicts; retain control of the sales conversation; build a systematic approach; minimise potential lost sales; uncover unspoken objections that can sometimes hijack a sale; and turn objections into opportunities.
Participants will firstly discover why objections occur and how to handle them utilising several guiding principles behind effective communication. They will then break out and build a practical kit of the common objections they face to which they�ll apply a consistent six step process in a series of role-plays in small supportive groups.
As a consequence of attending the Overcoming Objections program participants will improve their confidence in handling tough sales situations,(See also Consultative Selling)
Sales Managers; Sales Representatives; Account & Territory Managers; Internal Sales Consultants; Customer Complaint Consultants; Service Technicians, and anyone in direct contact with prospective or established customers
2 days
Activity Based Selling
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