STRATEGIC KEY ACCOUNT MANAGEMENT
A 2 or 3 day practical Key Account Management workshop that embeds a structured, holistic approach that is sales activity driven and easily to implement. During the workshop participants will complete two actual live plans and leave with a process easily replicated for them and their organisation.

Aims

This Key Account Management workshop establishes a powerful process to build stronger relationships with your major accounts; reduce potential loss of major business; secure profitable revenue; minimise time wasted in servicing high maintenance accounts, or on non-sales generating activities; and clearly communicate objectives and plans with colleagues.

Benefits

  • Conduct an audit on the Account, their industry, and how appropriate your objectives fit
  • Review past history, current status and future profitable revenue opportunities
  • Discover a practical tool to evaluate Decision Makers and Decision Influencers in the Account and apply it
  • Conduct a Competitive SWOT Analysis of the Account and extract critical issues that will impact profitable revenue
  • Build a practical tool that objectively measures the nature of the relationship and apply it
  • Build a functional tool to guide opportunities home
  • Discover a simple model that helps strategise each sales meeting
  • Convert your vision for the account into a "do-able" Action Timeline
Program Format

Participants will quickly discover this is a hands-on workshop and some pre-course preparation is required. From the first moments the emphasis is on the actual Account participants bring to the room as they're guided through the practical structured process.

Outcomes

As a consequence of attending this workshop participants will gain clarity on what to say and do with 2 major Accounts in their business, and an action plan for each Account. They will understand a structure to help them define and implement growth in mission critical customers.

Who Could Attend

Sales Managers; Senior Account Managers; Internals Sales Supervisors; Product Managers; Service Managers, or anyone involved with critically important Accounts

Duration

2 or 3 days depending on the number and extent of tool building

Links

Activity Based Selling

Influencing Skills

Overcoming Objections

Presentation Skill Training

Effective Communication Skills